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Epic Design Labs

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4.7/5 (8 reviews)
+15035367350 info@epicdesignlabs.com Visit Website

About Epic Design Labs

They are a team dedicated to helping companies grow and achieve their goals using data to make the best decisions. They build websites that convert and use inbound marketing strategies to expand their clients' reach. They specialize in inbound marketing and growth-driven design for e-commerce stores and local businesses. They work on BigCommerce, Shopify, and Wordpress.

Last updated May 13, 2026

Services

Mobile App Development Web Development AR App Development Chat Bots & AI Development Mobile App Design Crypto Exchange Development

Industries Served

Real Estate Manufacturing Sports & Fitness Construction Agriculture Retail & E-commerce

Epic Design Labs Reviews

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Service desk that outperformed our previous in-house team on every SLA we tracked

Nora Al-Otaibi / VP of Engineering - Salam Digital Solutions
Verified
Mar 25, 2026

Project summary: Our engineering capacity was committed to maintaining existing systems and could not absorb a net-new build of this complexity. An external partner with the right skills was the only viable option.

Our stakeholder group included board members, clinical leads, compliance officers, and end users — each with different technical literacy and different success criteria. This team navigated that stakeholder landscape as well as any vendor I have seen. They adjusted their communication register depending on the audience without losing the substance. They managed expectations honestly throughout. And they delivered a system that each group can point to as meeting their requirements. That breadth is genuinely uncommon.

PROS

Architectural decisions designed for longevity rather than just the current brief, thorough automated test coverage, post-launch stability that validated every technical choice made during discovery

CONS

Their insistence on a detailed functional specification before development began felt like friction at the time. In retrospect, it was the reason the development phase ran without the ambiguity that has derailed similar projects for us previously

5.0
Overall
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Communication
Project TypeIT Managed Services
IndustryAgriculture
Project CostLess than $10,000
DurationAug 2025 – Dec 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
Salam Digital Solutions is an established Agriculture organisation headquartered in Jeddah, Saudi Arabia. My role as VP of Engineering covers both strategic planning and operational technology delivery. We maintain high standards for our vendors because our clients hold us to high standards — a bar we expect our partners to meet.
What specific problem or business challenge led you to hire this company?
Regulatory requirements in our Agriculture segment had changed and the compliance timeline was set by our regulator, not by us. The IT Managed Services changes required were significant enough to justify engaging a specialist partner rather than diverting our internal team from the product roadmap.
What services did the company provide for your project?
Primarily IT Managed Services, with adjacent work in solution architecture and quality assurance. They were responsible for the full build from requirements through to go-live, including integration with four existing systems in our technology landscape. The breadth they covered without requiring additional vendors was commercially and logistically valuable.
Why did you choose this company over other providers you considered?
We had a failed engagement behind us and were more rigorous in our selection process as a result. We asked detailed questions about how they managed scope change, how they handled estimation, and how they communicated problems. The answers were specific, evidenced, and consistent across the team members we spoke to. That gave us confidence that the process was real rather than rehearsed.
How clearly did the company understand your requirements and business goals?
Extremely well, in part because they had relevant Agriculture experience that reduced the context-setting overhead significantly. They understood the domain vocabulary, asked the right questions, and translated business requirements into technical specifications with a fidelity that meant the development phase had very few clarification cycles.
How was your overall experience with their communication and project management?
Professional and efficient. The project manager maintained a clear view of the critical path at all times and communicated changes to it transparently. The one significant scope adjustment we made mid-project was handled through a clean change request process — fairly priced, clearly documented, and absorbed without disrupting the overall timeline.
Did the company deliver the project on time and within your expected budget?
The project landed on time. The budget was managed within the agreed ceiling, which included one client-driven scope addition that was quoted fairly and handled without affecting the original delivery stream. The discipline around budget transparency throughout meant there was no surprise at invoice stage.
What tangible results or business impact have you seen since the project was completed?
Quantifying the impact precisely is complicated by other variables in our business, but the metrics we can attribute directly to the IT Managed Services work are meaningful: session duration up, conversion rate up, error rate down, and our NPS for the digital touchpoint has improved by eleven points. Our account managers report that the new capability is coming up positively in client conversations.
What did you like most about working with this company?
The post-launch behaviour. Some vendors consider go-live to be the end of their professional obligation. This team treated it as the transition to a different kind of engagement. The hypercare period was substantive, the documentation was thorough and genuinely useful, and they checked in proactively at the thirty-day and ninety-day marks to review production metrics with us.
Would you recommend this company to others, and would you work with them again?
Unreservedly. We are in active scoping conversations for a second engagement and I expect this to develop into a multi-year partnership. For any organisation in the Agriculture sector looking for IT Managed Services expertise combined with genuine delivery discipline, I would put this team at the top of the evaluation list.

Technically rigorous, commercially grounded, and a genuine pleasure to work with

Danielle Westbrook / Chief Digital Officer - BlueSky Retail Holdings
Verified
Feb 06, 2026

Project summary: Our agents were spending more time managing data across disconnected systems than managing relationships. We needed a unified platform to give them that time back.

We had worked with three agencies before this engagement. The comparison is not flattering to the others. What distinguished this team was a systematic approach to understanding the problem before proposing a solution — something that sounds obvious and is practiced far less often than it should be. The delivery phase ran to schedule, the codebase is clean enough that our internal engineers made positive comments during handover review, and we have not logged a critical incident in five months of live operation. We intend to use them for our next phase of work.

PROS

Clear and consistent communication adapted appropriately for both technical and non-technical stakeholders, shared tooling that gave our team real-time visibility, reliable sprint delivery throughout

CONS

We underestimated the input required from our subject matter experts during the requirements phase. The team flagged this early but our resource planning did not fully reflect it — our responsibility, not theirs

5.0
Overall
4.5
Quality
5.0
Schedule
5.0
Cost
4.5
Communication
Project TypeLow-Code / No-Code Development
IndustryReal Estate
Project Cost$500,000+
DurationMay 2025 – Dec 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
BlueSky Retail Holdings is an established Real Estate organisation headquartered in Chicago, USA. My role as Chief Digital Officer covers both strategic planning and operational technology delivery. We maintain high standards for our vendors because our clients hold us to high standards — a bar we expect our partners to meet.
What specific problem or business challenge led you to hire this company?
Regulatory requirements in our Real Estate segment had changed and the compliance timeline was set by our regulator, not by us. The Low-Code / No-Code Development changes required were significant enough to justify engaging a specialist partner rather than diverting our internal team from the product roadmap.
What services did the company provide for your project?
End-to-end Low-Code / No-Code Development delivery with particular depth in the integration and data migration components, which were the highest-risk elements of the programme. They supplemented this with a dedicated QA resource throughout development and a documented runbook for our operations team at handover.
Why did you choose this company over other providers you considered?
We ran a structured shortlisting process across five vendors. The technical evaluation eliminated two immediately. Of the remaining three, this team's proposal was differentiated by the specificity of their Low-Code / No-Code Development approach and the evidence base they provided — reference projects in Real Estate contexts, not generic case studies. The reference calls confirmed a track record that the proposal had described accurately.
How clearly did the company understand your requirements and business goals?
Extremely well, in part because they had relevant Real Estate experience that reduced the context-setting overhead significantly. They understood the domain vocabulary, asked the right questions, and translated business requirements into technical specifications with a fidelity that meant the development phase had very few clarification cycles.
How was your overall experience with their communication and project management?
Communication was proactive, timely, and appropriately calibrated. Technical updates for the engineering audience, executive summaries for the steering group, risk flags with proposed mitigations rather than just problem statements. The fortnightly sprint reviews gave our stakeholders visibility without requiring them to attend every working session.
Did the company deliver the project on time and within your expected budget?
Yes to both. There was a single sprint where a dependency on a third-party API introduced a one-week delay. The team identified it three weeks in advance, presented two mitigation options, and we agreed on an approach that recovered the schedule within the same sprint cycle. That level of foresight is what separates good project management from reactive problem management.
What tangible results or business impact have you seen since the project was completed?
The ROI case we presented to our board was conservative by design. Current performance against the financial model suggests we will hit the projected payback point in under twelve months against an eighteen-month target. The operational efficiency gains in particular have exceeded the model, in part because the quality of the data the new platform generates supports decisions that the previous system could not.
What did you like most about working with this company?
Their instinct for keeping the business objective visible throughout technical decision-making. I have worked with technically excellent teams who lose the strategic thread as complexity increases. This team maintained a clear connection between every architectural choice and the outcome we had agreed to achieve. That orientation made the trade-off conversations significantly easier.
Would you recommend this company to others, and would you work with them again?
Yes, without reservation. I have already made two direct referrals within my Real Estate network — in both cases to peers facing Low-Code / No-Code Development challenges similar to ours. I gave those referrals with confidence because I knew the experience I described was reproducible, not the result of exceptional circumstances on our engagement.

Virtual environment that our remote team now uses as their primary collaboration space

Takashi Morimoto / Director of IT Strategy - Sakura Digital KK
Verified
Jan 13, 2026

Project summary: An international expansion required multi-currency, multi-language, and multi-warehouse capabilities that our existing platform could not support without a fundamental re-architecture.

The project brief was ambitious and we had received proposals ranging from two to five times our eventual budget from other vendors. This team came back with a proposal that was commercially realistic and technically credible — and then delivered against it. That alignment between proposal and outcome is not something I take for granted. I have been on the other side of it enough times to know it requires both honesty in the sales process and discipline in delivery. We experienced both.

PROS

Clear and consistent communication adapted appropriately for both technical and non-technical stakeholders, shared tooling that gave our team real-time visibility, reliable sprint delivery throughout

CONS

The engagement was priced at the quality level rather than the budget level. We evaluated the alternatives and concluded that the delta was a reasonable premium for the reduction in delivery risk

4.5
Overall
4.5
Quality
4.0
Schedule
4.5
Cost
4.0
Communication
Project TypeAR/VR Development
IndustryRetail & E-commerce
Project Cost$150,000 to $499,999
DurationFeb 2025 – Nov 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
Sakura Digital KK operates in the Retail & E-commerce sector with headquarters in Tokyo, Japan. In my role as Director of IT Strategy I am accountable for the full technology agenda — infrastructure, product, and vendor relationships. We are a commercially driven organisation and every technology decision is evaluated against a clear business case before it is approved.
What specific problem or business challenge led you to hire this company?
Our platform had been maintained by a previous vendor for three years and the accumulated technical debt had reached a point where delivery velocity had dropped to a fraction of what it should have been. We needed fresh engineering expertise and a structured plan to address the underlying issues.
What services did the company provide for your project?
End-to-end AR/VR Development delivery with particular depth in the integration and data migration components, which were the highest-risk elements of the programme. They supplemented this with a dedicated QA resource throughout development and a documented runbook for our operations team at handover.
Why did you choose this company over other providers you considered?
A trusted peer in the Retail & E-commerce sector had used them for a comparable AR/VR Development engagement and their recommendation was unequivocal. Our own due diligence confirmed the pattern they described. The combination of domain knowledge, AR/VR Development depth, and demonstrated delivery discipline was the deciding factor.
How clearly did the company understand your requirements and business goals?
Better than we managed ourselves going in. The workshops they facilitated surfaced assumptions we had not examined and exposed three requirements that were in direct conflict with each other. Resolving those before development began saved us what would certainly have been significant rework later in the project.
How was your overall experience with their communication and project management?
Professional and efficient. The project manager maintained a clear view of the critical path at all times and communicated changes to it transparently. The one significant scope adjustment we made mid-project was handled through a clean change request process — fairly priced, clearly documented, and absorbed without disrupting the overall timeline.
Did the company deliver the project on time and within your expected budget?
Yes. I had privately built a contingency expectation into my planning given the project complexity and the number of integrations involved. None of that contingency was needed. The delivery landed on the agreed date and the final invoice matched the approved budget to within a fraction of a percent. That outcome is rarer than the industry acknowledges.
What tangible results or business impact have you seen since the project was completed?
The ROI case we presented to our board was conservative by design. Current performance against the financial model suggests we will hit the projected payback point in under twelve months against an eighteen-month target. The operational efficiency gains in particular have exceeded the model, in part because the quality of the data the new platform generates supports decisions that the previous system could not.
What did you like most about working with this company?
The willingness to be direct. When our requirements were unclear they said so. When our priorities were contradictory they explained why. When a technical approach we had assumed was the right one turned out to have significant downsides, they told us before we had committed to it. That kind of intellectual honesty is what I look for in a long-term technology partner.
Would you recommend this company to others, and would you work with them again?
Yes. I would add the context that this is not the cheapest option in the market and they are selective about the engagements they take on. If your primary criterion is price, there are alternatives. If you want a technology partner who can be trusted with a complex AR/VR Development programme in the Retail & E-commerce space and will deliver against a serious brief, this is the team.

Company Info

Founded 2010
Employees 2 - 9
Hourly Rate $100 - $149
Client Rating 4.7/5 (8 reviews)

Rating Breakdown

Quality
4.6
Schedule
4.6
Cost
4.8
Communication
4.3

FAQs

Can I just hire developers from Epic Design Labs to sit alongside my own team?
Usually, yes — a dedicated developer arrangement is a common option with firms like Epic Design Labs, where you get engineers working exclusively on your project as an extension of your in-house team rather than as a separate outsourced unit. For context, it has experience across industries such as Real Estate, Construction, Sports & Fitness, Agriculture, Retail & E-commerce and Manufacturing, and its average project cost is reported at $5000000+.
Is Epic Design Labs more of an offshore setup or a local team?
That depends on where Epic Design Labs is based and who they primarily serve — some firms like this operate fully offshore, some are local-first, and plenty run a hybrid model that mixes both. For context, its listed capabilities span Crypto Exchange Development, Chat Bots & AI Development, Mobile App Design, Web Development and Mobile App Development, and its typical hourly rate is around $100 - $149.
Does Epic Design Labs only work locally, or take on clients elsewhere too?
Epic Design Labs isn't necessarily limited to one region and may take on clients across several countries, depending on market demand and business partnerships.
What's the easiest way to actually get in touch with Epic Design Labs?
Most businesses reach Epic Design Labs through its website, a direct email, or a contact form — any of which works for discussing what you need, booking an initial conversation, or asking for a rough estimate. For context, its listed capabilities span Crypto Exchange Development, Chat Bots & AI Development, Mobile App Design, Web Development and Mobile App Development, and its average project cost is reported at $5000000+.
What should I expect to pay to work with Epic Design Labs?
What Epic Design Labs charges comes down to a handful of variables — how complex the project is, the number of development hours involved, the tech stack required, team size, and which engagement model you pick. Based on available data, Epic Design Labs's typical hourly rate is around $100 - $149, with an average project cost of $5000000+.
What kinds of industries has Epic Design Labs actually built for?
Epic Design Labs has delivered projects across a range of different industries, including Real Estate, Construction, Sports & Fitness, Agriculture, Retail & E-commerce and Manufacturing.
What should I actually be looking at when comparing a company like Epic Design Labs to others?
When you're weighing up a software partner such as Epic Design Labs, it's worth looking past the pitch and checking the portfolio, what past clients say, relevant industry background, technical range, how they communicate, pricing structure, project management style, and what support looks like after launch. For context, it has experience across industries such as Real Estate, Construction, Sports & Fitness, Agriculture, Retail & E-commerce and Manufacturing, and its average project cost is reported at $5000000+.
What makes Epic Design Labs worth considering over other options?
What tends to set Epic Design Labs apart usually comes down to some mix of technical depth, relevant industry experience, how clients describe working with them, their development approach, communication habits, and whether they can actually deliver something that scales. Founded in 2010, the company has built a track record of delivering projects across various industries.
Has Epic Design Labs actually shipped a SaaS product before?
It's a common line of work for a company like Epic Design Labs — multi-tenant architecture, subscription billing hooked up properly, and cloud-native deployment built for a product meant to scale as a service rather than a one-off build. For context, it has experience across industries such as Real Estate, Construction, Sports & Fitness, Agriculture, Retail & E-commerce and Manufacturing, and it reports a team size of 2 - 9 professionals.
What are the actual contract options if I want to work with Epic Design Labs?
Most companies structured like Epic Design Labs give you a choice between a fixed-price contract, a dedicated team arrangement, or time-and-materials billing, so you can pick whichever lines up with your budget and how well-defined your scope already is. For context, its listed capabilities span Crypto Exchange Development, Chat Bots & AI Development, Mobile App Design, Web Development and Mobile App Development, and its typical hourly rate is around $100 - $149.

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