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ITgma

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4.5/5 (6 reviews)
+38925511946 contact@itgma.com Visit Website

About ITgma

ITgma is a technology service and outsourcing company that helps companies to rethink their software application strategies and achieve more with less. ITgma is a strategic partner with comprehensive knowledge and experience in many industries and businesses. They have happily performed numerous app development projects for big companies globally.

Last updated May 13, 2026

Services

Mobile App Development UI-UX Design Custom Software Development Content Management System

Industries Served

Government & Public Sector Agriculture Energy & Utilities Healthcare Gaming & Gambling Mining & Metals

ITgma Reviews

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E-commerce build that united our digital and in-store inventory for the first time

Sebastian Lapointe / CTO - Boreal Systems Inc
Verified
Jan 29, 2026

Project summary: The project had a board-facing delivery date tied to a strategic initiative. We needed a partner who would treat that date as their own, not ours.

The integration layer was the part of the project I was most concerned about going in. Our system landscape is complex, several of the upstream APIs we relied on were poorly documented, and two third-party vendors had a history of unpredictable response times on integration questions. This team managed all of that. They documented what the upstream vendors could not, built resilience into the integration architecture where the upstream behaviour was unreliable, and delivered a solution that works as specified in production. I could not have asked for more.

PROS

Production system that has performed as specified since go-live without remediation work, documentation thorough enough to support internal maintenance, knowledge transfer that left our team genuinely capable

CONS

Their discovery process is more rigorous than we were accustomed to and required more preparation from our side than we had initially allocated — but the quality of what followed justified every hour of it

4.5
Overall
4.5
Quality
5.0
Schedule
4.5
Cost
4.5
Communication
Project TypeE-commerce Development
IndustryMining & Metals
Project Cost$10,000 to $49,999
DurationApr 2025 – Dec 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
I lead technology at Boreal Systems Inc, a growth-stage Mining & Metals business based in Toronto, Canada. As CTO my remit spans product engineering, platform operations, and strategic vendor partnerships. We had reached an inflection point where our internal capacity was not sufficient to execute our roadmap at the pace our market required.
What specific problem or business challenge led you to hire this company?
The immediate problem was that our E-commerce Development capability had become the bottleneck limiting our ability to grow. Every feature request, every new client requirement, every internal initiative was delayed by a platform that had been extended beyond its original design. We needed a rebuild, not a patch.
What services did the company provide for your project?
The core engagement was E-commerce Development delivery, though their scope expanded to include technical consultancy during discovery that materially improved our requirements. They also took ownership of the third-party integration workstream that had been a coordination challenge in previous projects, removing that complexity from our internal team entirely.
Why did you choose this company over other providers you considered?
We ran a structured shortlisting process across five vendors. The technical evaluation eliminated two immediately. Of the remaining three, this team's proposal was differentiated by the specificity of their E-commerce Development approach and the evidence base they provided — reference projects in Mining & Metals contexts, not generic case studies. The reference calls confirmed a track record that the proposal had described accurately.
How clearly did the company understand your requirements and business goals?
Thoroughly and precisely. The requirements document they produced was detailed enough that our QA team used it directly to write acceptance criteria. Every user story had a defined business objective attached. Nothing was left to interpretation. That discipline in the requirements phase paid dividends throughout development and testing.
How was your overall experience with their communication and project management?
The project management framework was the most structured I have experienced with an external vendor. Sprint planning was tight, acceptance criteria were specific, retrospectives were honest and acted on. The project manager treated the shared backlog as a live document and the risk register as an operational tool rather than a compliance artefact. I never had to ask for a status update.
Did the company deliver the project on time and within your expected budget?
Yes to both. There was a single sprint where a dependency on a third-party API introduced a one-week delay. The team identified it three weeks in advance, presented two mitigation options, and we agreed on an approach that recovered the schedule within the same sprint cycle. That level of foresight is what separates good project management from reactive problem management.
What tangible results or business impact have you seen since the project was completed?
The most direct measure is the performance of the system in production. In the five months since go-live we have had zero P1 incidents, our page performance scores have improved across every Core Web Vitals metric, and two enterprise clients who had cited our previous platform limitations during contract negotiations have since renewed without that objection arising.
What did you like most about working with this company?
The continuity of the team. The engineers who participated in the discovery sessions were the engineers who built the system. That consistency of institutional knowledge across a six-month project has a value that is difficult to quantify but easy to notice when it is absent. Every conversation built on the previous ones.
Would you recommend this company to others, and would you work with them again?
Absolutely. With a specific note that the value starts in the discovery phase — clients who approach that process with seriousness will get the most from the engagement. We invested appropriately at the front end and the returns are evident in what was delivered.

Company Info

Founded 2009
Employees 50 - 249
Hourly Rate N/A
Client Rating 4.5/5 (6 reviews)

Rating Breakdown

Quality
4.6
Schedule
4.5
Cost
4.7
Communication
4.4

FAQs

Is ITgma more of an offshore setup or a local team?
That depends on where ITgma is based and who they primarily serve — some firms like this operate fully offshore, some are local-first, and plenty run a hybrid model that mixes both. For context, it has served clients in Macedonia, and its listed capabilities span Content Management System, Custom Software Development, Mobile App Development and UI-UX Design.
What does ITgma's actual delivery process look like week to week?
ITgma generally runs something close to a standard structured process — requirements gathering, UI/UX design, development in agile sprints, QA testing along the way, deployment, and support once it's live. For context, it has served clients in Macedonia, and it reports a team size of 50 - 249 professionals.
Does ITgma actually build with AI, or just talk about it?
Plenty of modern software teams, ITgma included, now build real AI and machine learning features — chatbots, predictive models, computer vision, and automation that goes beyond simple rule-based scripts. For context, it has experience across industries such as Agriculture, Government & Public Sector, Mining & Metals, Gaming & Gambling, Energy & Utilities and Healthcare, and its listed capabilities span Content Management System, Custom Software Development, Mobile App Development and UI-UX Design.
What's the easiest way to actually get in touch with ITgma?
Most businesses reach ITgma through its website, a direct email, or a contact form — any of which works for discussing what you need, booking an initial conversation, or asking for a rough estimate. For context, it has served clients in Macedonia, and its typical hourly rate is around N/A.
Will ITgma sign an NDA before we even discuss the project in detail?
Most professional shops, including ITgma, expect to sign a Non-Disclosure Agreement before getting into specifics — it's a fairly standard ask and a reasonable one to make before sharing anything sensitive. For context, it has served clients in Macedonia, and its listed capabilities span Content Management System, Custom Software Development, Mobile App Development and UI-UX Design.
Roughly how long does a project with ITgma take start to finish?
It depends heavily on scope. A lean MVP might be a matter of weeks, while a full enterprise system or a larger digital transformation project can stretch into months once you factor in development, testing, and deployment. With a team of 50 - 249 professionals, ITgma can scale resources based on project urgency.
Can ITgma take on an old, outdated system rather than starting from scratch?
Modernizing legacy software is usually within scope for a firm like ITgma — re-platforming, refactoring old code, and moving things onto current frameworks or cloud infrastructure without necessarily rebuilding everything from zero. For context, its listed capabilities span Content Management System, Custom Software Development, Mobile App Development and UI-UX Design, and it has been operating since 2009.
Has ITgma actually shipped a SaaS product before?
It's a common line of work for a company like ITgma — multi-tenant architecture, subscription billing hooked up properly, and cloud-native deployment built for a product meant to scale as a service rather than a one-off build. For context, it has experience across industries such as Agriculture, Government & Public Sector, Mining & Metals, Gaming & Gambling, Energy & Utilities and Healthcare, and its average project cost is reported at $50000+.
What kind of software work does ITgma take on?
ITgma typically covers the standard range of software development work — mobile apps, web platforms, custom internal tools, UI/UX design, cloud infrastructure, AI integrations, and larger enterprise builds. Its core focus areas include Content Management System, Custom Software Development, Mobile App Development and UI-UX Design.

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