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Make New

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4.8/5 (6 reviews)
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About Make New

Make New is a leading mobile app development company which has worked with some famous names in all industries have grown mobile apps that have gone on to chart new records in the app stores. Their company follows the best of coding standards to make sure that, the mobile app they release is best. They carried skilled mobile app developers and set base in a world of the technological stage.

Last updated May 13, 2026

Services

Mobile App Development Web Development UI-UX Design Web Design

Industries Served

Automotive Information Technology Aerospace & Defense Gaming & Gambling Media & Entertainment Education

Make New Reviews

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Service desk that outperformed our previous in-house team on every SLA we tracked

Flynn Buchanan / GM of Technology - Pacific Rim Commerce Group
Verified
Jan 22, 2026

Project summary: Our legacy LMS had been built for a classroom-first world. Hybrid delivery had exposed its limitations and student satisfaction scores had reflected that for two consecutive years.

The integration layer was the part of the project I was most concerned about going in. Our system landscape is complex, several of the upstream APIs we relied on were poorly documented, and two third-party vendors had a history of unpredictable response times on integration questions. This team managed all of that. They documented what the upstream vendors could not, built resilience into the integration architecture where the upstream behaviour was unreliable, and delivered a solution that works as specified in production. I could not have asked for more.

PROS

Collaborative culture that made the team feel like a genuine extension of our organisation, strong asynchronous communication across time zones, zero-drama handling of the inevitable mid-project changes

CONS

Time zone coordination required some deliberate overlap management from both sides in the first couple of sprints, after which we had an efficient async rhythm that worked for the whole project

5.0
Overall
4.5
Quality
4.5
Schedule
5.0
Cost
4.5
Communication
Project TypeIT Managed Services
IndustryEducation
Project CostLess than $10,000
DurationMay 2025 – Oct 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
Pacific Rim Commerce Group is an established Education organisation headquartered in Perth, Australia. My role as GM of Technology covers both strategic planning and operational technology delivery. We maintain high standards for our vendors because our clients hold us to high standards — a bar we expect our partners to meet.
What specific problem or business challenge led you to hire this company?
The immediate problem was that our IT Managed Services capability had become the bottleneck limiting our ability to grow. Every feature request, every new client requirement, every internal initiative was delayed by a platform that had been extended beyond its original design. We needed a rebuild, not a patch.
What services did the company provide for your project?
Primarily IT Managed Services, with adjacent work in solution architecture and quality assurance. They were responsible for the full build from requirements through to go-live, including integration with four existing systems in our technology landscape. The breadth they covered without requiring additional vendors was commercially and logistically valuable.
Why did you choose this company over other providers you considered?
We had a failed engagement behind us and were more rigorous in our selection process as a result. We asked detailed questions about how they managed scope change, how they handled estimation, and how they communicated problems. The answers were specific, evidenced, and consistent across the team members we spoke to. That gave us confidence that the process was real rather than rehearsed.
How clearly did the company understand your requirements and business goals?
Better than we managed ourselves going in. The workshops they facilitated surfaced assumptions we had not examined and exposed three requirements that were in direct conflict with each other. Resolving those before development began saved us what would certainly have been significant rework later in the project.
How was your overall experience with their communication and project management?
Communication was proactive, timely, and appropriately calibrated. Technical updates for the engineering audience, executive summaries for the steering group, risk flags with proposed mitigations rather than just problem statements. The fortnightly sprint reviews gave our stakeholders visibility without requiring them to attend every working session.
Did the company deliver the project on time and within your expected budget?
On time and within the approved budget. The estimation accuracy was notable — they had broken the work down in sufficient detail during discovery that their forecast proved reliable throughout, rather than being a number that shifted with every change in scope. We received one change request and it was for scope we had introduced ourselves.
What tangible results or business impact have you seen since the project was completed?
We went live four months ago. User adoption exceeded the target we had set by 23 percent in the first month. Support ticket volume has dropped measurably. The features we had deferred because the previous architecture made them prohibitively expensive to build are now in development. The platform they built has opened our roadmap.
What did you like most about working with this company?
The post-launch behaviour. Some vendors consider go-live to be the end of their professional obligation. This team treated it as the transition to a different kind of engagement. The hypercare period was substantive, the documentation was thorough and genuinely useful, and they checked in proactively at the thirty-day and ninety-day marks to review production metrics with us.
Would you recommend this company to others, and would you work with them again?
Unreservedly. We are in active scoping conversations for a second engagement and I expect this to develop into a multi-year partnership. For any organisation in the Education sector looking for IT Managed Services expertise combined with genuine delivery discipline, I would put this team at the top of the evaluation list.

Company Info

Founded 2016
Employees N/A
Hourly Rate N/A
Client Rating 4.8/5 (6 reviews)

Rating Breakdown

Quality
4.8
Schedule
4.8
Cost
4.8
Communication
4.7

FAQs

Has Make New actually shipped a SaaS product before?
It's a common line of work for a company like Make New — multi-tenant architecture, subscription billing hooked up properly, and cloud-native deployment built for a product meant to scale as a service rather than a one-off build. For context, it has served clients in USA, and it has been operating since 2016.
What kinds of industries has Make New actually built for?
Make New has delivered projects across a range of different industries, including Information Technology, Education, Media & Entertainment, Automotive, Aerospace & Defense and Gaming & Gambling.
Would Make New be a good fit for an early-stage startup?
Generally, yes — companies like Make New tend to work well with startups because of what they typically offer: MVP builds, product strategy input, architecture that can scale later, and dedicated teams that keep costs manageable while still moving fast. For context, it has served clients in USA, and it has been operating since 2016.
What does Make New's actual delivery process look like week to week?
Make New generally runs something close to a standard structured process — requirements gathering, UI/UX design, development in agile sprints, QA testing along the way, deployment, and support once it's live. For context, it has served clients in USA, and it has experience across industries such as Information Technology, Education, Media & Entertainment, Automotive, Aerospace & Defense and Gaming & Gambling.
Can Make New take on an old, outdated system rather than starting from scratch?
Modernizing legacy software is usually within scope for a firm like Make New — re-platforming, refactoring old code, and moving things onto current frameworks or cloud infrastructure without necessarily rebuilding everything from zero. For context, it has served clients in USA, and its typical hourly rate is around N/A.
What makes Make New worth considering over other options?
What tends to set Make New apart usually comes down to some mix of technical depth, relevant industry experience, how clients describe working with them, their development approach, communication habits, and whether they can actually deliver something that scales. Founded in 2016, the company has built a track record of delivering projects across various industries.
What's actually in Make New's technical toolkit?
The exact stack shifts by project, but Make New commonly works across things like React, Angular, Vue.js, Node.js, Python, .NET, Java, PHP, Flutter, React Native, native iOS and Android, and cloud platforms like AWS and Azure. For context, it has served clients in USA, and it reports a team size of N/A professionals.
What are the actual contract options if I want to work with Make New?
Most companies structured like Make New give you a choice between a fixed-price contract, a dedicated team arrangement, or time-and-materials billing, so you can pick whichever lines up with your budget and how well-defined your scope already is. For context, it has experience across industries such as Information Technology, Education, Media & Entertainment, Automotive, Aerospace & Defense and Gaming & Gambling, and it has been operating since 2016.
Does Make New actually build with AI, or just talk about it?
Plenty of modern software teams, Make New included, now build real AI and machine learning features — chatbots, predictive models, computer vision, and automation that goes beyond simple rule-based scripts. For context, its listed capabilities span Mobile App Development, UI-UX Design, Web Design and Web Development, and it has experience across industries such as Information Technology, Education, Media & Entertainment, Automotive, Aerospace & Defense and Gaming & Gambling.
Is Make New more of an offshore setup or a local team?
That depends on where Make New is based and who they primarily serve — some firms like this operate fully offshore, some are local-first, and plenty run a hybrid model that mixes both. For context, it has experience across industries such as Information Technology, Education, Media & Entertainment, Automotive, Aerospace & Defense and Gaming & Gambling, and it has served clients in USA.

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