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Refresh Creative Media

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4.4/5 (7 reviews)
+27217610521 info@refresh.co.za Visit Website

About Refresh Creative Media

They have scooped the cream of the digital turn crop, and our multi-faceted team offers a variety of crossover skills, with an emphasis on web development and e-commerce. They have an established track record and years of experience, but it’s their expertise in usability, aesthetic design. They are super enthusiastic about developing the right face and voice for your business.

Last updated May 13, 2026

Services

Mobile App Development Web Development E-commerce Development Social Media Marketing SEO Mobile App Design

Industries Served

Food & Beverage Automotive Nonprofit & NGO Agriculture Information Technology Events & Event Management Logistics & Supply Chain

Refresh Creative Media Reviews

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Security posture transformed from a known liability to a competitive differentiator

Jia Hui Tan / VP of Engineering - RedDot Technologies Pte Ltd
Verified
Jan 03, 2026

Project summary: Our internal product thinking was strong but our execution capability in this specific technology domain was limited. We needed depth, not generalism.

What made the most difference in practice was the quality of the engineering judgment on this team. Not the ability to execute a specification — that is a baseline expectation. The ability to recognise when a specification was suboptimal, explain why, propose an alternative, and support the client in making a decision about it. That consultative dimension elevated the output beyond what the brief described and resulted in a product that is more fit for purpose than the one we had originally specified.

PROS

Commercially transparent throughout — no hidden assumptions, no bill shock at the end, change requests that were fair and clearly explained rather than used as a margin-recovery mechanism

CONS

The quality of documentation they produce means our team needed to set aside dedicated review time to do it justice — a minor scheduling point rather than a genuine criticism

4.5
Overall
4.5
Quality
5.0
Schedule
4.0
Cost
4.5
Communication
Project TypeCybersecurity
IndustryEvents & Event Management
Project Cost$50,000 to $149,999
DurationFeb 2025 – Dec 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
RedDot Technologies Pte Ltd operates in the Events & Event Management sector with headquarters in Singapore. In my role as VP of Engineering I am accountable for the full technology agenda — infrastructure, product, and vendor relationships. We are a commercially driven organisation and every technology decision is evaluated against a clear business case before it is approved.
What specific problem or business challenge led you to hire this company?
Our platform had been maintained by a previous vendor for three years and the accumulated technical debt had reached a point where delivery velocity had dropped to a fraction of what it should have been. We needed fresh engineering expertise and a structured plan to address the underlying issues.
What services did the company provide for your project?
The core engagement was Cybersecurity delivery, though their scope expanded to include technical consultancy during discovery that materially improved our requirements. They also took ownership of the third-party integration workstream that had been a coordination challenge in previous projects, removing that complexity from our internal team entirely.
Why did you choose this company over other providers you considered?
The quality of the questions they asked during the briefing process was the first indicator. Vendors who ask precise questions in the sales phase tend to apply the same rigour during delivery. That hypothesis proved accurate. The technical proposal was substantive, the team structure was senior throughout, and the pricing was transparent.
How clearly did the company understand your requirements and business goals?
Thoroughly and precisely. The requirements document they produced was detailed enough that our QA team used it directly to write acceptance criteria. Every user story had a defined business objective attached. Nothing was left to interpretation. That discipline in the requirements phase paid dividends throughout development and testing.
How was your overall experience with their communication and project management?
Communication was proactive, timely, and appropriately calibrated. Technical updates for the engineering audience, executive summaries for the steering group, risk flags with proposed mitigations rather than just problem statements. The fortnightly sprint reviews gave our stakeholders visibility without requiring them to attend every working session.
Did the company deliver the project on time and within your expected budget?
Yes to both. There was a single sprint where a dependency on a third-party API introduced a one-week delay. The team identified it three weeks in advance, presented two mitigation options, and we agreed on an approach that recovered the schedule within the same sprint cycle. That level of foresight is what separates good project management from reactive problem management.
What tangible results or business impact have you seen since the project was completed?
The most direct measure is the performance of the system in production. In the five months since go-live we have had zero P1 incidents, our page performance scores have improved across every Core Web Vitals metric, and two enterprise clients who had cited our previous platform limitations during contract negotiations have since renewed without that objection arising.
What did you like most about working with this company?
Their instinct for keeping the business objective visible throughout technical decision-making. I have worked with technically excellent teams who lose the strategic thread as complexity increases. This team maintained a clear connection between every architectural choice and the outcome we had agreed to achieve. That orientation made the trade-off conversations significantly easier.
Would you recommend this company to others, and would you work with them again?
Absolutely. With a specific note that the value starts in the discovery phase — clients who approach that process with seriousness will get the most from the engagement. We invested appropriately at the front end and the returns are evident in what was delivered.

ERP rollout that went live on the agreed date — we know how significant that is

Victoria Haines / Chief Product Officer - Solaris Media Group
Verified
Jan 03, 2026

Project summary: Track-and-trace capability had gone from a differentiator to a table-stakes requirement and our platform had neither. We needed to close the gap before our next enterprise tender cycle.

We had worked with three agencies before this engagement. The comparison is not flattering to the others. What distinguished this team was a systematic approach to understanding the problem before proposing a solution — something that sounds obvious and is practiced far less often than it should be. The delivery phase ran to schedule, the codebase is clean enough that our internal engineers made positive comments during handover review, and we have not logged a critical incident in five months of live operation. We intend to use them for our next phase of work.

PROS

Production system that has performed as specified since go-live without remediation work, documentation thorough enough to support internal maintenance, knowledge transfer that left our team genuinely capable

CONS

The engagement was priced at the quality level rather than the budget level. We evaluated the alternatives and concluded that the delta was a reasonable premium for the reduction in delivery risk

4.5
Overall
4.0
Quality
4.0
Schedule
5.0
Cost
5.0
Communication
Project TypeERP Development
IndustryLogistics & Supply Chain
Project CostLess than $10,000
DurationJun 2025 – Oct 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
As Chief Product Officer at Solaris Media Group I oversee technology investment and delivery across our Logistics & Supply Chain operations in Los Angeles, USA. We are a commercially focused business and our technology choices are always evaluated in terms of their direct contribution to business outcomes rather than technical elegance alone.
What specific problem or business challenge led you to hire this company?
A competitive threat had accelerated our roadmap. We had planned a significant ERP Development investment for the following year. External pressure moved that timeline forward by six months and required us to find an external partner rather than attempting to build internally in the time available.
What services did the company provide for your project?
End-to-end ERP Development delivery with particular depth in the integration and data migration components, which were the highest-risk elements of the programme. They supplemented this with a dedicated QA resource throughout development and a documented runbook for our operations team at handover.
Why did you choose this company over other providers you considered?
The quality of the questions they asked during the briefing process was the first indicator. Vendors who ask precise questions in the sales phase tend to apply the same rigour during delivery. That hypothesis proved accurate. The technical proposal was substantive, the team structure was senior throughout, and the pricing was transparent.
How clearly did the company understand your requirements and business goals?
Comprehensively. The discovery phase they ran was more thorough than anything we had experienced with previous vendors. They challenged requirements that were vague or contradictory, proposed alternatives where our initial thinking was limiting, and produced a functional specification that our internal stakeholders agreed was the clearest articulation of the product they had seen written down.
How was your overall experience with their communication and project management?
Outstanding. The discipline around asynchronous communication was particularly effective given the time zones involved between Los Angeles, USA and the delivery team. Written updates were specific and consistent, response times were same-day for anything that required a decision, and nothing fell through the cracks across a six-month engagement.
Did the company deliver the project on time and within your expected budget?
Yes to both. There was a single sprint where a dependency on a third-party API introduced a one-week delay. The team identified it three weeks in advance, presented two mitigation options, and we agreed on an approach that recovered the schedule within the same sprint cycle. That level of foresight is what separates good project management from reactive problem management.
What tangible results or business impact have you seen since the project was completed?
We went live four months ago. User adoption exceeded the target we had set by 23 percent in the first month. Support ticket volume has dropped measurably. The features we had deferred because the previous architecture made them prohibitively expensive to build are now in development. The platform they built has opened our roadmap.
What did you like most about working with this company?
The continuity of the team. The engineers who participated in the discovery sessions were the engineers who built the system. That consistency of institutional knowledge across a six-month project has a value that is difficult to quantify but easy to notice when it is absent. Every conversation built on the previous ones.
Would you recommend this company to others, and would you work with them again?
Unreservedly. We are in active scoping conversations for a second engagement and I expect this to develop into a multi-year partnership. For any organisation in the Logistics & Supply Chain sector looking for ERP Development expertise combined with genuine delivery discipline, I would put this team at the top of the evaluation list.

Company Info

Founded 2001
Employees N/A
Hourly Rate N/A
Client Rating 4.4/5 (7 reviews)

Rating Breakdown

Quality
4.2
Schedule
4.2
Cost
4.4
Communication
4.4

FAQs

Can I just hire developers from Refresh Creative Media to sit alongside my own team?
Usually, yes — a dedicated developer arrangement is a common option with firms like Refresh Creative Media, where you get engineers working exclusively on your project as an extension of your in-house team rather than as a separate outsourced unit. For context, it has experience across industries such as Logistics & Supply Chain, Events & Event Management, Automotive, Information Technology, Food & Beverage and Nonprofit & NGO, and it has served clients in South-africa.
Roughly how long does a project with Refresh Creative Media take start to finish?
It depends heavily on scope. A lean MVP might be a matter of weeks, while a full enterprise system or a larger digital transformation project can stretch into months once you factor in development, testing, and deployment. With a team of N/A professionals, Refresh Creative Media can scale resources based on project urgency.
What should I expect to pay to work with Refresh Creative Media?
What Refresh Creative Media charges comes down to a handful of variables — how complex the project is, the number of development hours involved, the tech stack required, team size, and which engagement model you pick. Based on available data, Refresh Creative Media's typical hourly rate is around N/A, with an average project cost of $25000+.
Has Refresh Creative Media actually shipped a SaaS product before?
It's a common line of work for a company like Refresh Creative Media — multi-tenant architecture, subscription billing hooked up properly, and cloud-native deployment built for a product meant to scale as a service rather than a one-off build. For context, its listed capabilities span E-commerce Development, Mobile App Design, Mobile App Development, SEO and Social Media Marketing, and its average project cost is reported at $25000+.
What kinds of industries has Refresh Creative Media actually built for?
Refresh Creative Media has delivered projects across a range of different industries, including Logistics & Supply Chain, Events & Event Management, Automotive, Information Technology, Food & Beverage and Nonprofit & NGO.
What does Refresh Creative Media's actual delivery process look like week to week?
Refresh Creative Media generally runs something close to a standard structured process — requirements gathering, UI/UX design, development in agile sprints, QA testing along the way, deployment, and support once it's live. For context, its listed capabilities span E-commerce Development, Mobile App Design, Mobile App Development, SEO and Social Media Marketing, and it has served clients in South-africa.
Can Refresh Creative Media take on an old, outdated system rather than starting from scratch?
Modernizing legacy software is usually within scope for a firm like Refresh Creative Media — re-platforming, refactoring old code, and moving things onto current frameworks or cloud infrastructure without necessarily rebuilding everything from zero. For context, it has served clients in South-africa, and it has experience across industries such as Logistics & Supply Chain, Events & Event Management, Automotive, Information Technology, Food & Beverage and Nonprofit & NGO.
What kind of software work does Refresh Creative Media take on?
Refresh Creative Media typically covers the standard range of software development work — mobile apps, web platforms, custom internal tools, UI/UX design, cloud infrastructure, AI integrations, and larger enterprise builds. Its core focus areas include E-commerce Development, Mobile App Design, Mobile App Development, SEO and Social Media Marketing.
What makes Refresh Creative Media worth considering over other options?
What tends to set Refresh Creative Media apart usually comes down to some mix of technical depth, relevant industry experience, how clients describe working with them, their development approach, communication habits, and whether they can actually deliver something that scales. Founded in 2001, the company has built a track record of delivering projects across various industries.

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