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ViaForge

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4.8/5 (7 reviews)
+16143120748 hello@viaforge.com Visit Website

About ViaForge

ViaForge is a full-service digital marketing agency based in Columbus, Ohio focused on forging brand and customer relationships. They create elegant web and mobile experiences that stimulate digital growth and promote long-lasting relationships between customers and brands. They do this by providing complex digital solutions that on the outside looking in, are straightforward for users.

Last updated May 13, 2026

Services

Mobile App Development Web Development VR App Development Custom Software Development Chat Bots & AI Development Supply Chain Blockchain

Industries Served

Gaming & Gambling Advertising & Marketing Travel & Hospitality Healthcare Media & Entertainment Energy & Utilities

ViaForge Reviews

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IT partner embedded deeply enough to understand our business, not just our ticket queue

Elliot Thorne / Managing Director, Tech - Redwood Capital Advisors
Verified
Feb 07, 2026

Project summary: A content deal had given us the rights to a major catalogue but our delivery infrastructure could not stream it reliably at scale. We needed a cloud-native video platform in under six months.

We gave this team an aggressive timeline, a technically complex scope, and a client-side project team that was stretched thin and not always available at the speed the engagement required. They absorbed all of that gracefully. Where they needed input they were precise about what they needed and when. Where they could proceed independently they did. The result was a delivery that landed on time despite the constraints on our side, which I regard as evidence of genuine professional maturity.

PROS

Clear and consistent communication adapted appropriately for both technical and non-technical stakeholders, shared tooling that gave our team real-time visibility, reliable sprint delivery throughout

CONS

Pipeline availability for kickoff required a few weeks of lead time — in hindsight that selection pressure means you are working with a team that is in demand for the right reasons

5.0
Overall
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Communication
Project TypeIT Managed Services
IndustryMedia & Entertainment
Project Cost$500,000+
DurationJul 2025 – Dec 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
Redwood Capital Advisors is an established Media & Entertainment organisation headquartered in San Francisco, USA. My role as Managing Director, Tech covers both strategic planning and operational technology delivery. We maintain high standards for our vendors because our clients hold us to high standards — a bar we expect our partners to meet.
What specific problem or business challenge led you to hire this company?
A competitive threat had accelerated our roadmap. We had planned a significant IT Managed Services investment for the following year. External pressure moved that timeline forward by six months and required us to find an external partner rather than attempting to build internally in the time available.
What services did the company provide for your project?
The core engagement was IT Managed Services delivery, though their scope expanded to include technical consultancy during discovery that materially improved our requirements. They also took ownership of the third-party integration workstream that had been a coordination challenge in previous projects, removing that complexity from our internal team entirely.
Why did you choose this company over other providers you considered?
We ran a structured shortlisting process across five vendors. The technical evaluation eliminated two immediately. Of the remaining three, this team's proposal was differentiated by the specificity of their IT Managed Services approach and the evidence base they provided — reference projects in Media & Entertainment contexts, not generic case studies. The reference calls confirmed a track record that the proposal had described accurately.
How clearly did the company understand your requirements and business goals?
Extremely well, in part because they had relevant Media & Entertainment experience that reduced the context-setting overhead significantly. They understood the domain vocabulary, asked the right questions, and translated business requirements into technical specifications with a fidelity that meant the development phase had very few clarification cycles.
How was your overall experience with their communication and project management?
Outstanding. The discipline around asynchronous communication was particularly effective given the time zones involved between San Francisco, USA and the delivery team. Written updates were specific and consistent, response times were same-day for anything that required a decision, and nothing fell through the cracks across a six-month engagement.
Did the company deliver the project on time and within your expected budget?
The project landed on time. The budget was managed within the agreed ceiling, which included one client-driven scope addition that was quoted fairly and handled without affecting the original delivery stream. The discipline around budget transparency throughout meant there was no surprise at invoice stage.
What tangible results or business impact have you seen since the project was completed?
Quantifying the impact precisely is complicated by other variables in our business, but the metrics we can attribute directly to the IT Managed Services work are meaningful: session duration up, conversion rate up, error rate down, and our NPS for the digital touchpoint has improved by eleven points. Our account managers report that the new capability is coming up positively in client conversations.
What did you like most about working with this company?
The continuity of the team. The engineers who participated in the discovery sessions were the engineers who built the system. That consistency of institutional knowledge across a six-month project has a value that is difficult to quantify but easy to notice when it is absent. Every conversation built on the previous ones.
Would you recommend this company to others, and would you work with them again?
Absolutely. With a specific note that the value starts in the discovery phase — clients who approach that process with seriousness will get the most from the engagement. We invested appropriately at the front end and the returns are evident in what was delivered.

Outsourced IT that improved both the outcome and the cost line simultaneously

Cameron Aldrich / Head of Digital Operations - Northstar Logistics Corp
Verified
Jan 25, 2026

Project summary: Grid modernisation funding required us to demonstrate demand-response capability. The machine learning models existed on paper; we needed an engineering partner to build and productionise them.

Six months after go-live our platform is processing three times the transaction volume we specified in the original brief. The architecture choices made during discovery accommodated that growth without remediation work. That is the difference between a team that designs for what you tell them and a team that designs for what you are likely to need. We are in conversation about a Phase 2 engagement and I expect to be using this partnership for several years.

PROS

Production system that has performed as specified since go-live without remediation work, documentation thorough enough to support internal maintenance, knowledge transfer that left our team genuinely capable

CONS

Their discovery process is more rigorous than we were accustomed to and required more preparation from our side than we had initially allocated — but the quality of what followed justified every hour of it

5.0
Overall
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Communication
Project TypeIT Managed Services
IndustryEnergy & Utilities
Project Cost$10,000 to $49,999
DurationApr 2025 – Oct 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
Northstar Logistics Corp is an established Energy & Utilities organisation headquartered in Denver, USA. My role as Head of Digital Operations covers both strategic planning and operational technology delivery. We maintain high standards for our vendors because our clients hold us to high standards — a bar we expect our partners to meet.
What specific problem or business challenge led you to hire this company?
We had a defined product vision for our next phase of growth in the Energy & Utilities market but lacked the engineering depth internally to execute it. The IT Managed Services requirements in particular required specialist experience that we could not realistically recruit for on the timeline our business plan required.
What services did the company provide for your project?
The core engagement was IT Managed Services delivery, though their scope expanded to include technical consultancy during discovery that materially improved our requirements. They also took ownership of the third-party integration workstream that had been a coordination challenge in previous projects, removing that complexity from our internal team entirely.
Why did you choose this company over other providers you considered?
The quality of the questions they asked during the briefing process was the first indicator. Vendors who ask precise questions in the sales phase tend to apply the same rigour during delivery. That hypothesis proved accurate. The technical proposal was substantive, the team structure was senior throughout, and the pricing was transparent.
How clearly did the company understand your requirements and business goals?
Better than we managed ourselves going in. The workshops they facilitated surfaced assumptions we had not examined and exposed three requirements that were in direct conflict with each other. Resolving those before development began saved us what would certainly have been significant rework later in the project.
How was your overall experience with their communication and project management?
Professional and efficient. The project manager maintained a clear view of the critical path at all times and communicated changes to it transparently. The one significant scope adjustment we made mid-project was handled through a clean change request process — fairly priced, clearly documented, and absorbed without disrupting the overall timeline.
Did the company deliver the project on time and within your expected budget?
Yes. I had privately built a contingency expectation into my planning given the project complexity and the number of integrations involved. None of that contingency was needed. The delivery landed on the agreed date and the final invoice matched the approved budget to within a fraction of a percent. That outcome is rarer than the industry acknowledges.
What tangible results or business impact have you seen since the project was completed?
The most direct measure is the performance of the system in production. In the five months since go-live we have had zero P1 incidents, our page performance scores have improved across every Core Web Vitals metric, and two enterprise clients who had cited our previous platform limitations during contract negotiations have since renewed without that objection arising.
What did you like most about working with this company?
The willingness to be direct. When our requirements were unclear they said so. When our priorities were contradictory they explained why. When a technical approach we had assumed was the right one turned out to have significant downsides, they told us before we had committed to it. That kind of intellectual honesty is what I look for in a long-term technology partner.
Would you recommend this company to others, and would you work with them again?
Unreservedly. We are in active scoping conversations for a second engagement and I expect this to develop into a multi-year partnership. For any organisation in the Energy & Utilities sector looking for IT Managed Services expertise combined with genuine delivery discipline, I would put this team at the top of the evaluation list.

Company Info

Founded 2012
Employees 2 - 9
Hourly Rate $100 - $149
Client Rating 4.8/5 (7 reviews)

Rating Breakdown

Quality
4.7
Schedule
4.7
Cost
4.9
Communication
4.7

FAQs

What's the easiest way to actually get in touch with ViaForge?
Most businesses reach ViaForge through its website, a direct email, or a contact form — any of which works for discussing what you need, booking an initial conversation, or asking for a rough estimate. For context, it has experience across industries such as Energy & Utilities, Advertising & Marketing, Gaming & Gambling, Travel & Hospitality, Healthcare and Media & Entertainment, and it reports a team size of 2 - 9 professionals.
Has ViaForge actually shipped a SaaS product before?
It's a common line of work for a company like ViaForge — multi-tenant architecture, subscription billing hooked up properly, and cloud-native deployment built for a product meant to scale as a service rather than a one-off build. For context, its listed capabilities span Chat Bots & AI Development, Custom Software Development, VR App Development, Supply Chain Blockchain and Web Development, and it has been operating since 2012.
What does ViaForge's actual delivery process look like week to week?
ViaForge generally runs something close to a standard structured process — requirements gathering, UI/UX design, development in agile sprints, QA testing along the way, deployment, and support once it's live. For context, it has experience across industries such as Energy & Utilities, Advertising & Marketing, Gaming & Gambling, Travel & Hospitality, Healthcare and Media & Entertainment, and its listed capabilities span Chat Bots & AI Development, Custom Software Development, VR App Development, Supply Chain Blockchain and Web Development.
What should I actually be looking at when comparing a company like ViaForge to others?
When you're weighing up a software partner such as ViaForge, it's worth looking past the pitch and checking the portfolio, what past clients say, relevant industry background, technical range, how they communicate, pricing structure, project management style, and what support looks like after launch. For context, it has experience across industries such as Energy & Utilities, Advertising & Marketing, Gaming & Gambling, Travel & Hospitality, Healthcare and Media & Entertainment, and its typical hourly rate is around $100 - $149.
What should I expect to pay to work with ViaForge?
What ViaForge charges comes down to a handful of variables — how complex the project is, the number of development hours involved, the tech stack required, team size, and which engagement model you pick. Based on available data, ViaForge's typical hourly rate is around $100 - $149, with an average project cost of $2500000+.
What kinds of industries has ViaForge actually built for?
ViaForge has delivered projects across a range of different industries, including Energy & Utilities, Advertising & Marketing, Gaming & Gambling, Travel & Hospitality, Healthcare and Media & Entertainment.
What makes ViaForge worth considering over other options?
What tends to set ViaForge apart usually comes down to some mix of technical depth, relevant industry experience, how clients describe working with them, their development approach, communication habits, and whether they can actually deliver something that scales. Founded in 2012, the company has built a track record of delivering projects across various industries.
Can I just hire developers from ViaForge to sit alongside my own team?
Usually, yes — a dedicated developer arrangement is a common option with firms like ViaForge, where you get engineers working exclusively on your project as an extension of your in-house team rather than as a separate outsourced unit. For context, it has experience across industries such as Energy & Utilities, Advertising & Marketing, Gaming & Gambling, Travel & Hospitality, Healthcare and Media & Entertainment, and its typical hourly rate is around $100 - $149.
What are the actual contract options if I want to work with ViaForge?
Most companies structured like ViaForge give you a choice between a fixed-price contract, a dedicated team arrangement, or time-and-materials billing, so you can pick whichever lines up with your budget and how well-defined your scope already is. For context, it has experience across industries such as Energy & Utilities, Advertising & Marketing, Gaming & Gambling, Travel & Hospitality, Healthcare and Media & Entertainment, and its typical hourly rate is around $100 - $149.

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