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Virtual Employee

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4.1/5 (7 reviews)
+18776978006 sales@virtualemployee.com Visit Website

About Virtual Employee

VE encourages imaginative thinking and helps you to explore unique solutions. Their employees enjoy the choice to devise out-of-the-box approaches in a day to day work. They offer world-class work possibilities for expert, personal, and detecting growth of their proposed employees. Their culture tries to support a good balance between your personal & professional life.

Last updated May 13, 2026

Services

Mobile App Development Web Development Social Media Marketing SEO Internet Marketing

Industries Served

Manufacturing Advertising & Marketing Pharmaceuticals & Biotechnology Travel & Hospitality Government & Public Sector

Virtual Employee Reviews

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Smart contract implementation rigorous enough to satisfy both our legal and security teams

Rupert Ashford / Director of eCommerce - Hargrove Retail PLC
Verified
Jan 24, 2026

Project summary: Cross-agency data sharing had been blocked by incompatible systems for four years. A secure integration platform was the prerequisite for every transformation initiative in our roadmap.

The integration layer was the part of the project I was most concerned about going in. Our system landscape is complex, several of the upstream APIs we relied on were poorly documented, and two third-party vendors had a history of unpredictable response times on integration questions. This team managed all of that. They documented what the upstream vendors could not, built resilience into the integration architecture where the upstream behaviour was unreliable, and delivered a solution that works as specified in production. I could not have asked for more.

PROS

Production system that has performed as specified since go-live without remediation work, documentation thorough enough to support internal maintenance, knowledge transfer that left our team genuinely capable

CONS

We underestimated the input required from our subject matter experts during the requirements phase. The team flagged this early but our resource planning did not fully reflect it — our responsibility, not theirs

4.0
Overall
4.0
Quality
4.0
Schedule
3.5
Cost
4.0
Communication
Project TypeBlockchain Development
IndustryGovernment & Public Sector
Project CostLess than $10,000
DurationMay 2025 – Nov 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
As Director of eCommerce at Hargrove Retail PLC I oversee technology investment and delivery across our Government & Public Sector operations in Manchester, UK. We are a commercially focused business and our technology choices are always evaluated in terms of their direct contribution to business outcomes rather than technical elegance alone.
What specific problem or business challenge led you to hire this company?
We had a defined product vision for our next phase of growth in the Government & Public Sector market but lacked the engineering depth internally to execute it. The Blockchain Development requirements in particular required specialist experience that we could not realistically recruit for on the timeline our business plan required.
What services did the company provide for your project?
The scope covered the full Blockchain Development lifecycle: discovery and requirements definition, solution architecture, iterative development across twelve sprints, integration testing, performance validation, production deployment, and a structured four-week hypercare period. They also provided system documentation and a knowledge transfer programme for our internal team.
Why did you choose this company over other providers you considered?
A trusted peer in the Government & Public Sector sector had used them for a comparable Blockchain Development engagement and their recommendation was unequivocal. Our own due diligence confirmed the pattern they described. The combination of domain knowledge, Blockchain Development depth, and demonstrated delivery discipline was the deciding factor.
How clearly did the company understand your requirements and business goals?
Better than we managed ourselves going in. The workshops they facilitated surfaced assumptions we had not examined and exposed three requirements that were in direct conflict with each other. Resolving those before development began saved us what would certainly have been significant rework later in the project.
How was your overall experience with their communication and project management?
Communication was proactive, timely, and appropriately calibrated. Technical updates for the engineering audience, executive summaries for the steering group, risk flags with proposed mitigations rather than just problem statements. The fortnightly sprint reviews gave our stakeholders visibility without requiring them to attend every working session.
Did the company deliver the project on time and within your expected budget?
Yes to both. There was a single sprint where a dependency on a third-party API introduced a one-week delay. The team identified it three weeks in advance, presented two mitigation options, and we agreed on an approach that recovered the schedule within the same sprint cycle. That level of foresight is what separates good project management from reactive problem management.
What tangible results or business impact have you seen since the project was completed?
The ROI case we presented to our board was conservative by design. Current performance against the financial model suggests we will hit the projected payback point in under twelve months against an eighteen-month target. The operational efficiency gains in particular have exceeded the model, in part because the quality of the data the new platform generates supports decisions that the previous system could not.
What did you like most about working with this company?
The willingness to be direct. When our requirements were unclear they said so. When our priorities were contradictory they explained why. When a technical approach we had assumed was the right one turned out to have significant downsides, they told us before we had committed to it. That kind of intellectual honesty is what I look for in a long-term technology partner.
Would you recommend this company to others, and would you work with them again?
Unreservedly. We are in active scoping conversations for a second engagement and I expect this to develop into a multi-year partnership. For any organisation in the Government & Public Sector sector looking for Blockchain Development expertise combined with genuine delivery discipline, I would put this team at the top of the evaluation list.

Proactive support that resolved a network issue at two in the morning before anyone arrived at the office

Declan Hartley / Chief Digital Officer - Southern Cross Technology
Verified
Jan 08, 2026

Project summary: Our campaign management workflow had grown to involve twelve different tools and significant manual reconciliation. The inefficiency was affecting both speed and accuracy.

The technical quality of the final deliverable is the easiest thing to point to. The automated test coverage is thorough, the deployment pipeline is reliable, the documentation is genuinely useful rather than ceremonially produced. But the metric I keep returning to is the number of post-launch conversations we have not had to have. No incident calls at two in the morning. No emergency patches. No retrospective discussions about what went wrong. The absence of those events is the evidence I would show to someone considering this vendor.

PROS

Commercially transparent throughout — no hidden assumptions, no bill shock at the end, change requests that were fair and clearly explained rather than used as a margin-recovery mechanism

CONS

Their insistence on a detailed functional specification before development began felt like friction at the time. In retrospect, it was the reason the development phase ran without the ambiguity that has derailed similar projects for us previously

4.0
Overall
4.5
Quality
3.5
Schedule
3.5
Cost
4.5
Communication
Project TypeIT Managed Services
IndustryAdvertising & Marketing
Project Cost$10,000 to $49,999
DurationSep 2025 – Dec 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
As Chief Digital Officer at Southern Cross Technology I oversee technology investment and delivery across our Advertising & Marketing operations in Sydney, Australia. We are a commercially focused business and our technology choices are always evaluated in terms of their direct contribution to business outcomes rather than technical elegance alone.
What specific problem or business challenge led you to hire this company?
Regulatory requirements in our Advertising & Marketing segment had changed and the compliance timeline was set by our regulator, not by us. The IT Managed Services changes required were significant enough to justify engaging a specialist partner rather than diverting our internal team from the product roadmap.
What services did the company provide for your project?
The core engagement was IT Managed Services delivery, though their scope expanded to include technical consultancy during discovery that materially improved our requirements. They also took ownership of the third-party integration workstream that had been a coordination challenge in previous projects, removing that complexity from our internal team entirely.
Why did you choose this company over other providers you considered?
The quality of the questions they asked during the briefing process was the first indicator. Vendors who ask precise questions in the sales phase tend to apply the same rigour during delivery. That hypothesis proved accurate. The technical proposal was substantive, the team structure was senior throughout, and the pricing was transparent.
How clearly did the company understand your requirements and business goals?
Thoroughly and precisely. The requirements document they produced was detailed enough that our QA team used it directly to write acceptance criteria. Every user story had a defined business objective attached. Nothing was left to interpretation. That discipline in the requirements phase paid dividends throughout development and testing.
How was your overall experience with their communication and project management?
Professional and efficient. The project manager maintained a clear view of the critical path at all times and communicated changes to it transparently. The one significant scope adjustment we made mid-project was handled through a clean change request process — fairly priced, clearly documented, and absorbed without disrupting the overall timeline.
Did the company deliver the project on time and within your expected budget?
Yes to both. There was a single sprint where a dependency on a third-party API introduced a one-week delay. The team identified it three weeks in advance, presented two mitigation options, and we agreed on an approach that recovered the schedule within the same sprint cycle. That level of foresight is what separates good project management from reactive problem management.
What tangible results or business impact have you seen since the project was completed?
We went live four months ago. User adoption exceeded the target we had set by 23 percent in the first month. Support ticket volume has dropped measurably. The features we had deferred because the previous architecture made them prohibitively expensive to build are now in development. The platform they built has opened our roadmap.
What did you like most about working with this company?
The willingness to be direct. When our requirements were unclear they said so. When our priorities were contradictory they explained why. When a technical approach we had assumed was the right one turned out to have significant downsides, they told us before we had committed to it. That kind of intellectual honesty is what I look for in a long-term technology partner.
Would you recommend this company to others, and would you work with them again?
Unreservedly. We are in active scoping conversations for a second engagement and I expect this to develop into a multi-year partnership. For any organisation in the Advertising & Marketing sector looking for IT Managed Services expertise combined with genuine delivery discipline, I would put this team at the top of the evaluation list.

Company Info

Founded 2007
Employees 500 - 999
Hourly Rate $25 - $49
Client Rating 4.1/5 (7 reviews)

Rating Breakdown

Quality
4.3
Schedule
3.9
Cost
4.0
Communication
4.2

FAQs

What does Virtual Employee's actual delivery process look like week to week?
Virtual Employee generally runs something close to a standard structured process — requirements gathering, UI/UX design, development in agile sprints, QA testing along the way, deployment, and support once it's live. For context, its listed capabilities span Internet Marketing, Mobile App Development, SEO, Social Media Marketing and Web Development, and it reports a team size of 500 - 999 professionals.
What's the easiest way to actually get in touch with Virtual Employee?
Most businesses reach Virtual Employee through its website, a direct email, or a contact form — any of which works for discussing what you need, booking an initial conversation, or asking for a rough estimate. For context, it has experience across industries such as Advertising & Marketing, Government & Public Sector, Pharmaceuticals & Biotechnology, Manufacturing and Travel & Hospitality, and its typical hourly rate is around $25 - $49.
Has Virtual Employee actually shipped a SaaS product before?
It's a common line of work for a company like Virtual Employee — multi-tenant architecture, subscription billing hooked up properly, and cloud-native deployment built for a product meant to scale as a service rather than a one-off build. For context, it has experience across industries such as Advertising & Marketing, Government & Public Sector, Pharmaceuticals & Biotechnology, Manufacturing and Travel & Hospitality, and it reports a team size of 500 - 999 professionals.
How do I actually get a real proposal out of Virtual Employee instead of a generic reply?
The most reliable route is giving Virtual Employee a clear, specific brief up front — through their website form, a direct email, or a call — since a vague ask tends to get a vague answer back, while a concrete one usually gets a proper estimate. For context, it has experience across industries such as Advertising & Marketing, Government & Public Sector, Pharmaceuticals & Biotechnology, Manufacturing and Travel & Hospitality, and its listed capabilities span Internet Marketing, Mobile App Development, SEO, Social Media Marketing and Web Development.
Will Virtual Employee sign an NDA before we even discuss the project in detail?
Most professional shops, including Virtual Employee, expect to sign a Non-Disclosure Agreement before getting into specifics — it's a fairly standard ask and a reasonable one to make before sharing anything sensitive. For context, its listed capabilities span Internet Marketing, Mobile App Development, SEO, Social Media Marketing and Web Development, and it reports a team size of 500 - 999 professionals.
What should I actually be looking at when comparing a company like Virtual Employee to others?
When you're weighing up a software partner such as Virtual Employee, it's worth looking past the pitch and checking the portfolio, what past clients say, relevant industry background, technical range, how they communicate, pricing structure, project management style, and what support looks like after launch. For context, it has served clients in USA, and its listed capabilities span Internet Marketing, Mobile App Development, SEO, Social Media Marketing and Web Development.
What should I expect to pay to work with Virtual Employee?
What Virtual Employee charges comes down to a handful of variables — how complex the project is, the number of development hours involved, the tech stack required, team size, and which engagement model you pick. Based on available data, Virtual Employee's typical hourly rate is around $25 - $49, with an average project cost of $2500000+.
Would Virtual Employee be a good fit for an early-stage startup?
Generally, yes — companies like Virtual Employee tend to work well with startups because of what they typically offer: MVP builds, product strategy input, architecture that can scale later, and dedicated teams that keep costs manageable while still moving fast. For context, it has experience across industries such as Advertising & Marketing, Government & Public Sector, Pharmaceuticals & Biotechnology, Manufacturing and Travel & Hospitality, and its average project cost is reported at $2500000+.
Can I just hire developers from Virtual Employee to sit alongside my own team?
Usually, yes — a dedicated developer arrangement is a common option with firms like Virtual Employee, where you get engineers working exclusively on your project as an extension of your in-house team rather than as a separate outsourced unit. For context, its listed capabilities span Internet Marketing, Mobile App Development, SEO, Social Media Marketing and Web Development, and its average project cost is reported at $2500000+.
What are the actual contract options if I want to work with Virtual Employee?
Most companies structured like Virtual Employee give you a choice between a fixed-price contract, a dedicated team arrangement, or time-and-materials billing, so you can pick whichever lines up with your budget and how well-defined your scope already is. For context, it has experience across industries such as Advertising & Marketing, Government & Public Sector, Pharmaceuticals & Biotechnology, Manufacturing and Travel & Hospitality, and it has been operating since 2007.

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