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Freeport Metrics

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4.4/5 (8 reviews)
+12072004032 info@freeportmetrics.com Visit Website

About Freeport Metrics

Established in 2009, they have assisted a different range of start-up & enterprise level clients, creating and developing software in some of the most challenging fields. They provide their clients the advantages of a global team, but at a diminutive scale. They are customer seized and they love to see happy customers. They hear them, know them, guide them & build for them.

Last updated May 13, 2026

Services

Mobile App Development Web Development UI-UX Design Ruby on Rails Development

Industries Served

Sports & Fitness Retail & E-commerce Fashion & Apparel Mining & Metals Education Legal Services Financial Services

Freeport Metrics Reviews

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Purpose-built software that made our competitors' off-the-shelf tools look obsolete

Clémentine Aubert / Head of Digital Products - Arc-en-Ciel Digital SAS
Verified
Jan 11, 2026

Project summary: A merger had left us with two incompatible student information systems. We needed a consolidation path that preserved historical data, maintained service continuity, and met accreditation requirements.

The thing that retrospectively seems most significant is how little drama there was. Complex technology projects tend to accumulate incidents, escalations, and tense conversations. This one did not. Problems were surfaced before they became incidents. Scope changes were handled with process rather than conflict. Risks were managed rather than avoided. That level of maturity is rare in my experience and it made the delivery feel almost effortless from our side, which I know it was not from theirs.

PROS

Deep domain knowledge that reduced the discovery overhead significantly, proactive risk identification before issues became incidents, delivery cadence that our stakeholders found reassuring

CONS

Their discovery process is more rigorous than we were accustomed to and required more preparation from our side than we had initially allocated — but the quality of what followed justified every hour of it

4.0
Overall
4.0
Quality
4.5
Schedule
4.5
Cost
4.0
Communication
Project TypeSoftware Development
IndustryEducation
Project Cost$150,000 to $499,999
DurationJun 2025 – Nov 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
Arc-en-Ciel Digital SAS is an established Education organisation headquartered in Bordeaux, France. My role as Head of Digital Products covers both strategic planning and operational technology delivery. We maintain high standards for our vendors because our clients hold us to high standards — a bar we expect our partners to meet.
What specific problem or business challenge led you to hire this company?
The immediate problem was that our Software Development capability had become the bottleneck limiting our ability to grow. Every feature request, every new client requirement, every internal initiative was delayed by a platform that had been extended beyond its original design. We needed a rebuild, not a patch.
What services did the company provide for your project?
Primarily Software Development, with adjacent work in solution architecture and quality assurance. They were responsible for the full build from requirements through to go-live, including integration with four existing systems in our technology landscape. The breadth they covered without requiring additional vendors was commercially and logistically valuable.
Why did you choose this company over other providers you considered?
The quality of the questions they asked during the briefing process was the first indicator. Vendors who ask precise questions in the sales phase tend to apply the same rigour during delivery. That hypothesis proved accurate. The technical proposal was substantive, the team structure was senior throughout, and the pricing was transparent.
How clearly did the company understand your requirements and business goals?
Extremely well, in part because they had relevant Education experience that reduced the context-setting overhead significantly. They understood the domain vocabulary, asked the right questions, and translated business requirements into technical specifications with a fidelity that meant the development phase had very few clarification cycles.
How was your overall experience with their communication and project management?
The project management framework was the most structured I have experienced with an external vendor. Sprint planning was tight, acceptance criteria were specific, retrospectives were honest and acted on. The project manager treated the shared backlog as a live document and the risk register as an operational tool rather than a compliance artefact. I never had to ask for a status update.
Did the company deliver the project on time and within your expected budget?
Yes to both. There was a single sprint where a dependency on a third-party API introduced a one-week delay. The team identified it three weeks in advance, presented two mitigation options, and we agreed on an approach that recovered the schedule within the same sprint cycle. That level of foresight is what separates good project management from reactive problem management.
What tangible results or business impact have you seen since the project was completed?
Quantifying the impact precisely is complicated by other variables in our business, but the metrics we can attribute directly to the Software Development work are meaningful: session duration up, conversion rate up, error rate down, and our NPS for the digital touchpoint has improved by eleven points. Our account managers report that the new capability is coming up positively in client conversations.
What did you like most about working with this company?
The continuity of the team. The engineers who participated in the discovery sessions were the engineers who built the system. That consistency of institutional knowledge across a six-month project has a value that is difficult to quantify but easy to notice when it is absent. Every conversation built on the previous ones.
Would you recommend this company to others, and would you work with them again?
Yes. I would add the context that this is not the cheapest option in the market and they are selective about the engagements they take on. If your primary criterion is price, there are alternatives. If you want a technology partner who can be trusted with a complex Software Development programme in the Education space and will deliver against a serious brief, this is the team.

Seamless cloud migration with zero downtime

Matthew Harris / COO - Logistics International
Verified
Aug 20, 2024

Project summary: The project demanded deep technical expertise and a thorough understanding of our business domain.

The level of professionalism and technical excellence this team brought to our project was remarkable. They managed a complex, multi-stakeholder engagement with ease, kept all parties aligned, and delivered a product that has already exceeded our KPIs. Their attention to detail, willingness to go the extra mile, and genuine care for our success made this one of the best vendor relationships we have had in years.

PROS

Outstanding code quality, thorough documentation, smooth knowledge transfer, excellent post-launch support

CONS

Initial onboarding took a couple of extra days, but the team hit full stride very quickly

5.0
Overall
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Communication
Project TypeCloud Services
IndustryLegal Services
Project Cost$500,000+
DurationDec 2024 – May 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
We are a COO-led organisation operating in the Legal Services sector. My role involves overseeing strategic technology decisions and vendor partnerships. We have been growing steadily and needed a trusted partner to help us scale our digital capabilities.
What specific problem or business challenge led you to hire this company?
Our primary challenge was modernising our Legal Services operations through Cloud Services. Legacy systems were limiting our agility and we needed a solution that could scale with our growth ambitions and integrate with our existing infrastructure.
What services did the company provide for your project?
They delivered a comprehensive Cloud Services engagement covering requirements analysis, solution architecture, full-cycle development, QA testing, deployment, and post-launch support. The scope was well-defined and executed without scope creep.
Why did you choose this company over other providers you considered?
Their demonstrated expertise in Cloud Services and a strong portfolio of Legal Services projects set them apart during our evaluation. The discovery call gave us confidence they truly understood our domain, not just the technology.
How clearly did the company understand your requirements and business goals?
Exceptionally well. They ran a structured discovery process, asked insightful questions, and produced a detailed requirements document that captured nuances we hadn't even articulated ourselves. That foundation made the entire project smoother.
How was your overall experience with their communication and project management?
Outstanding. We had a dedicated project manager, weekly status calls, a shared project board, and same-day responses to queries. There were no surprises — risks were flagged early and resolved before they became issues.
Did the company deliver the project on time and within your expected budget?
Yes, the project was delivered on the agreed date and within budget. Their estimates were realistic and they managed scope carefully, flagging any potential changes before they impacted the timeline or cost.
What tangible results or business impact have you seen since the project was completed?
Significant. Since go-live we have seen measurable improvements in operational efficiency, customer satisfaction scores have risen, and the solution has already paid back a substantial portion of the investment. The team built something we are genuinely proud of.
What did you like most about working with this company?
Their genuine investment in our success. They didn't just execute a spec — they brought ideas, challenged assumptions, and cared about the outcome as much as we did. The quality of the codebase and documentation also stood out.
Would you recommend this company to others, and would you work with them again?
Absolutely and without hesitation. We have already referred two colleagues, and we are actively scoping the next phase of work with them. They are our go-to partner for Cloud Services projects going forward.

Outstanding service and exceptional results

Carlos Mendez / Digital Director - LatAm Digital
Verified
May 08, 2023

Project summary: We needed a secure, compliant platform to modernise our financial operations and improve client-facing services.

Exceptional work across every dimension. The team understood our complex requirements quickly, asked the right clarifying questions, and delivered a solution that exceeded what we thought was possible within our budget. Project management was tight, communication was excellent, and the quality of the codebase is something our engineers have praised repeatedly. We are already scoping the next phase with them.

PROS

Proactive risk management, domain expertise, fast turnaround on feedback, genuinely invested in our success

CONS

Initial onboarding took a couple of extra days, but the team hit full stride very quickly

5.0
Overall
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Communication
Project TypeCybersecurity
IndustryFinancial Services
Project Cost$10,000 to $49,999
DurationOct 2024 – Feb 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
We are a Digital Director-led organisation operating in the Financial Services sector. My role involves overseeing strategic technology decisions and vendor partnerships. We have been growing steadily and needed a trusted partner to help us scale our digital capabilities.
What specific problem or business challenge led you to hire this company?
Our primary challenge was modernising our Financial Services operations through Cybersecurity. Legacy systems were limiting our agility and we needed a solution that could scale with our growth ambitions and integrate with our existing infrastructure.
What services did the company provide for your project?
They delivered a comprehensive Cybersecurity engagement covering requirements analysis, solution architecture, full-cycle development, QA testing, deployment, and post-launch support. The scope was well-defined and executed without scope creep.
Why did you choose this company over other providers you considered?
Their demonstrated expertise in Cybersecurity and a strong portfolio of Financial Services projects set them apart during our evaluation. The discovery call gave us confidence they truly understood our domain, not just the technology.
How clearly did the company understand your requirements and business goals?
Exceptionally well. They ran a structured discovery process, asked insightful questions, and produced a detailed requirements document that captured nuances we hadn't even articulated ourselves. That foundation made the entire project smoother.
How was your overall experience with their communication and project management?
Outstanding. We had a dedicated project manager, weekly status calls, a shared project board, and same-day responses to queries. There were no surprises — risks were flagged early and resolved before they became issues.
Did the company deliver the project on time and within your expected budget?
Yes, the project was delivered on the agreed date and within budget. Their estimates were realistic and they managed scope carefully, flagging any potential changes before they impacted the timeline or cost.
What tangible results or business impact have you seen since the project was completed?
Significant. Since go-live we have seen measurable improvements in operational efficiency, customer satisfaction scores have risen, and the solution has already paid back a substantial portion of the investment. The team built something we are genuinely proud of.
What did you like most about working with this company?
Their genuine investment in our success. They didn't just execute a spec — they brought ideas, challenged assumptions, and cared about the outcome as much as we did. The quality of the codebase and documentation also stood out.
Would you recommend this company to others, and would you work with them again?
Absolutely and without hesitation. We have already referred two colleagues, and we are actively scoping the next phase of work with them. They are our go-to partner for Cybersecurity projects going forward.

Company Info

Founded 2009
Employees 10 - 49
Hourly Rate N/A
Client Rating 4.4/5 (8 reviews)

Rating Breakdown

Quality
4.3
Schedule
4.3
Cost
4.3
Communication
4.4

FAQs

What happens with Freeport Metrics after the project actually launches?
Like most established software teams, Freeport Metrics typically sticks around post-launch for ongoing maintenance — bug fixes, performance tuning, security patching, new feature work, and general technical support. For context, it has served clients in USA, and its average project cost is reported at $50000+.
What are the actual contract options if I want to work with Freeport Metrics?
Most companies structured like Freeport Metrics give you a choice between a fixed-price contract, a dedicated team arrangement, or time-and-materials billing, so you can pick whichever lines up with your budget and how well-defined your scope already is. For context, its listed capabilities span Mobile App Development, Ruby on Rails Development, UI-UX Design and Web Development, and its typical hourly rate is around N/A.
Would Freeport Metrics be a good fit for an early-stage startup?
Generally, yes — companies like Freeport Metrics tend to work well with startups because of what they typically offer: MVP builds, product strategy input, architecture that can scale later, and dedicated teams that keep costs manageable while still moving fast. For context, its listed capabilities span Mobile App Development, Ruby on Rails Development, UI-UX Design and Web Development, and it reports a team size of 10 - 49 professionals.
Is Freeport Metrics more of an offshore setup or a local team?
That depends on where Freeport Metrics is based and who they primarily serve — some firms like this operate fully offshore, some are local-first, and plenty run a hybrid model that mixes both. For context, it has experience across industries such as Legal Services, Financial Services, Fashion & Apparel, Sports & Fitness, Education and Mining & Metals, and it has been operating since 2009.
What does Freeport Metrics's actual delivery process look like week to week?
Freeport Metrics generally runs something close to a standard structured process — requirements gathering, UI/UX design, development in agile sprints, QA testing along the way, deployment, and support once it's live. For context, its listed capabilities span Mobile App Development, Ruby on Rails Development, UI-UX Design and Web Development, and it has experience across industries such as Legal Services, Financial Services, Fashion & Apparel, Sports & Fitness, Education and Mining & Metals.
Can Freeport Metrics take on an old, outdated system rather than starting from scratch?
Modernizing legacy software is usually within scope for a firm like Freeport Metrics — re-platforming, refactoring old code, and moving things onto current frameworks or cloud infrastructure without necessarily rebuilding everything from zero. For context, it has served clients in USA, and it has experience across industries such as Legal Services, Financial Services, Fashion & Apparel, Sports & Fitness, Education and Mining & Metals.
Does Freeport Metrics actually build with AI, or just talk about it?
Plenty of modern software teams, Freeport Metrics included, now build real AI and machine learning features — chatbots, predictive models, computer vision, and automation that goes beyond simple rule-based scripts. For context, its listed capabilities span Mobile App Development, Ruby on Rails Development, UI-UX Design and Web Development, and its average project cost is reported at $50000+.
What's the easiest way to actually get in touch with Freeport Metrics?
Most businesses reach Freeport Metrics through its website, a direct email, or a contact form — any of which works for discussing what you need, booking an initial conversation, or asking for a rough estimate. For context, its listed capabilities span Mobile App Development, Ruby on Rails Development, UI-UX Design and Web Development, and it reports a team size of 10 - 49 professionals.
What kind of software work does Freeport Metrics take on?
Freeport Metrics typically covers the standard range of software development work — mobile apps, web platforms, custom internal tools, UI/UX design, cloud infrastructure, AI integrations, and larger enterprise builds. Its core focus areas include Mobile App Development, Ruby on Rails Development, UI-UX Design and Web Development.

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